Welcome to the online store tesoro4you.com

Introduction

We invite you to read the following terms carefully. Use of this site constitutes your acceptance of the following terms.

Article 1. General Company Information

www.tesoro4you.com is the online store of exhibition and distribution of products through the Internet of the company with the name "Katsoulidi Kalliopi" based at 6-8 Grigoriou Sakka in Ioannina TIN: 070432490 / Tax Office of IOANNINA) / Business No: 030834929000.
Information about the products sold through tesoro4you.com, as well as any other information contained on this site, in any form, is provided "as is", without any warranty. Tesoro4you.com accepts no liability for damages or other liability for any damage or non-pecuniary damage resulting from failure to provide support services.
The use of the tesoro4you.com website must be in accordance with the Law and good manners. The responsibility for the content of the transactions lies with the use and this website does not alter in any way the data provided to it. Use of tesoro4you.com is subject to Greek and International law and users agree not to violate it through this website.
Visitors to tesoro4you.com agree not to use this site for any of the following:
[1]. Broadcasting in any way content that they do not have the right to broadcast in accordance with the law or the applicable contracts, as well as content that infringes the copyright or other property rights of third parties.
[2]. Transmission of any content that contains software viruses, or any other material designed to cause any kind of damage or injury to tesoro4you.com, its users or third parties.
[3]. Broadcasting in any way any content that is illegal, or offensive to anyone for any reason, violates the privacy or confidentiality of anyone, good morals, social values, or minors.
It is also expressly prohibited to intentionally or unintentionally violate applicable law, harass third parties and collect personal data about other users through tesoro4you.com.
The users of the tesoro4you.com online store accept that the employees, partners, owners and others involved in the operation of the tesoro4you.com website are not responsible for anything that arises from the use of the website and the products available through it.
The prices listed in the online store relate exclusively to online purchases made through the website www.tesoro4you.com. The company reserves the right to post different prices on the same products in its online and physical store.

Article 2. Copyright Protection

Any kind of material (texts, graphics, images, photos, software, etc.) included in tesoro4you.com belongs to its creators and is protected by law. Any copying, reproduction and retransmission of the material without the written permission of the owner is expressly prohibited. The appearance of the material on this site should in no case be construed as an assignment of the right to use it.
Tesoro4you.com makes every effort to provide its users with the best possible services. However, we can not guarantee that no mistakes will be made or that there will be no interruptions in the operation of the store. Also, any reference or link to another website is provided for the purpose of facilitating or further informing the users and tesoro4you.com assumes no responsibility for the content of these websites.
Also note that we make every effort to ensure that the photographs represent the product as accurately as possible, but we take no responsibility in the event that some are inaccurate. By using this website you accept that you use at your own risk and accept it as is.

Article 3. Security

The company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal information and your transactions, is secure and confidential. The security of the's online store is achieved by the following methods:
[1]. Ensuring the Privacy of the Transfer of Your Personal Data
The e-Shop tesoro4you.com of the company uses a security valve, which ensures confidentiality during the transfer of data (their encryption).
[2]. Controlled Access (firewall)
Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
[3]. Confidentiality of Transactions
This Privacy Policy statement describes our practices regarding how we collect personal data on the Company's website and how we use and share it with third parties. Each time you visit tesoro4you.com or otherwise submit your personal information to us, you agree to the practices described in this statement. What information we collect through our website depends on what you do on each of your visits and what services you request.

Article 4. Receipt and Completion of Order

Tesoro4you.com cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive market prices.
Orders are completed through a specific process, which is described in detail below, because sometimes, for reasons that are not in our sphere of authority, there is a case that a product that appears available on our website, is ultimately not available or is not delivered within of the delivery time listed on tesoro4you.com. So, in order to be fully aware of the progress of the order you have placed and also protected from any such cases, the completion of your order is implemented through the following steps:
Par. 1). Send Request for Order
We recommend that before your first order, you register as a user of tesoro4you.com in order to make your service easier and better from our online department store.
[1]. free choice of products and placement in the "shopping cart",
[2]. start the process of sending an order request, through the "steps" indicated to you,
[3]. Fill in all the details of your order request, which appear on the order form
[4]. appear in the email address you have stated to us, an automated message, with the details of the order request that our company will receive.
Every time you send a request to our company to order, you must have previously accepted these terms of use, which govern transactions between us in their entirety.
Do not forget that your requests are received by our company with the express reservation of the thorough availability check of the products included in your order request, since at this stage the processing of your request by our company has not yet begun.
Finally, we inform you that our company follows a strict policy of protection of your personal data and only with your explicit consent (which you provide by sending the form) are collected and processed, in the most secure and diligent way.
Par. 2). Order Request Processing
At this stage, our company thoroughly checks the availability of all the products mentioned in your order request. Particularly:
[1]. In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
[2]. In case there is not available any of the items you ordered and / or that a product can not be available in the delivery time listed in our online store, then the responsible employee of our company will contact you by phone or via e- mail, in order to inform you about the unavailability.
[3]. In the event that for any reason none of the above two communications becomes possible within 10 days of the sending of your order request, then your request will be automatically canceled and you will have to send us a new request again.
Par. 3). Phone delivery
In case you choose to place your order by phone, you must know these terms and conditions. With the final registration of your order by our service department, you automatically accept all the terms and conditions.

Article 5. Methods of Payment of Orders

In our online store, guided by your best service, we offer 4 different payment methods that you can see below.

Par. 1) Cash on delivery
You can choose to pay for your order upon receipt of the parcel as long as its value does not exceed € 250.00. COD service charges the customer at a cost of € 1.50. Receipt of the order from the store is not charged at an additional cost.

Par. 2) Deposit in a bank account.
You can choose to pay for your order by bank transfer. Bank deposit can be made either in a branch of the respective bank of your choice, or through web banking. In case the transaction is executed within the same bank, the amount is shown immediately. In case the transaction is made by a third bank, the amount may appear up to 2 working days. During this period our company reserves the right not to send the order until the amount is seen.
For payment by bank deposit you can choose one of the following accounts.

Alpha Bank
IBAN: GR7401404000400002002010190
Beneficiary Name: Katsoulidi Kalliopi
Eurobank
IBAN: GR2602602450000620201092070
Beneficiary Name: Katsoulidi Kalliopi

Notes
[1]. Upon completion of the deposit in one of the above bank accounts it is necessary to send us electronically to the email [email protected] the receipt of the transaction.
[2]. You can also call (+30) 2651 070712 and one of our partners will confirm your deposit.
[3]. The bank deposit must be made within 3 days from the date of registration of the order. During this time, the order product (s) remain bound in your name. If the deposit is not made within this period, your order will be canceled automatically.
[4]. In case of a bank deposit from another bank, the transfer costs are borne exclusively by the principal, ie in this case the customer.

Par. 3) Payment via PayPal
If you have a PayPal account you can pay with it. It is the safest and most popular payment method for online shopping.
More information about the PayPal service can be found on its official website [www.paypal.com/gr/home]

Par 4) Credit / Debit card
Our online store in cooperation with the National Bank enables the users of our online store to use their credit or debit card to complete their purchases. Tesoro4you.com, to secure the transactions, takes you to the secure payment environment of the bank where you will make your payment electronically. The cards accepted by our store are: VISA, VISA electron, MasterCard, Maestro.
Transactions are instant and your payments are completed in minutes. After completing the payment, your order appears in our online store as confirmed and it will be sent within 24 hours where there will be an email notification in the email you have entered in your order.
The use of tesoro4you.com and the transactions made through it are governed by the International and European law that defines issues related to e-commerce, as well as by the Law on Consumer Protection (Law 2251/94) which regulates issues related to with distance sales.

Article 6. Shipping Order and Delivery Time

[1]. The shipping costs of the order are adjusted depending on the weight of the package. For remote areas there is a case of additional charge for which we will inform you by phone before sending the order. The cost is 3.00 euros and is sent by General Post. More information about the partner company can be found at https://www.taxydromiki.com/track where you can search for your shipment.
[2]. There is constant information about the progress of the order, both at the stage of preparation and at the stage of delivery in cooperation with the courier company. When sending the order from our store, you are informed via email and text message with the shipment number of the parcel and the corresponding link so that you can track your shipment in real time.
[3]. All orders we accept in our online store are processed within 24 hours. Excludes non-working days, national and local holidays. In case of delay in the execution of the order for any reason, the company must inform the consumer of the information entered. In case of incorrect information the company bears absolutely no responsibility.
[4]. All our parcels are sent within Greece in cooperation with the General Post Office.
[5]. The average delivery time for northern Greece and the islands is 2 days, except in remote areas where the parcel can be delivered up to 4 days after shipment. For the rest of Greece the shipments are delivered the next day of the shipment.
[6]. Orders within the European Union are shipped via Elta. When sending the parcel, we will inform you by email about the shipment number of the parcel so that you can follow the delivery process.
[7]. The average delivery time for orders within the European Union is about 10-20 days outside of Cyprus Shipments where they are delivered within 10 days.
[8]. For orders outside the European Union the delivery time ranges from 15-25 days depending on your region.
[9]. It is possible to pick up the order from the store. In case you choose to pick up your order from the store you should know that your order will be available for a period of 3 days and you can pick it up on the days and hours of operation of the physical store. In case you do not receive it, your order is automatically canceled. Payment of your order at the store upon receipt is not charged extra costs.
Our company is not responsible for any delays due to force majeure or events that are beyond its control. Indicatively and not restrictively, our company is not responsible for causes of delivery delays due to delays in customs, intermediate loading-unloading areas, strikes of means of transport or other strikes that affect the delivery of products to our company warehouses by suppliers. etc. In case of any delay, our company will make every effort to contact you with the information you have provided, in order to inform you and consult with you about the new delivery or delivery of another product.
Failure to comply with the above will result, in addition to any sanctions, the termination of services without notice. Tesoro4you.com reserves the right to make changes to the site content and these terms without notice. Use of the Website constitutes your acceptance of these Terms.

Article 7. Changes - Product Returns

Par. 1) Change of Products
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the cooperating transport company on the receipt, for the control of the deadline.
The charge of the change concerns the first change of products and is charged to the customer and the cost is € 5.00. In case of a second change, the costs of returning the product to us as well as the costs of resending the new one are borne exclusively by the customer.
For returns from abroad the return costs are borne by the one who makes the return.
In any case the returned products must be in the condition received by the customer. This means:
[1]. Do not have any damage and their packaging should be the ones that normally accompany the product
[2]. To be in excellent condition with their factory packaging (box or jelly, cards and distinctive labels, etc.)
[3]. Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement, after first contacting our customer service department. Otherwise we reserve the right not to accept the return.
Par. 2) Change / Return Procedure
The change / return process is simple and is always done by phone with us at (+30) 2651 070712.
The change process is as follows: After contacting the customer service department, you send us the product to be changed, packaged with the General Post Office without any shipping costs. When we receive the product, we check if it meets the above conditions. If it meets them, we will send you the new product. The shipping cost of the new product (concerns only the first change in each order) is borne by the customer. If you wish us to send it to you with your own cooperating transport company, you should know that our company does not bear the costs of transporting the parcel and also does not bear any responsibility for any longer delivery time than estimated by the cooperating courier company.
Par. 3) Change Policy
It is clarified that the changes are always made in the initial purchase price of the product with any extra charge that arises as stated above. In case of change, if you do not find a product of equal or greater value than the product you want to return, you are entitled to a discount coupon, equal to the difference that arises.

Article 8. Return of Defective Products

Par. 1) Recognition of Responsibilities
In cases where, with proven fault of tesoro4you.com, products of poor and / or defective quality were sold or by mistake in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc. then tesoro4you.com assumes full responsibility for the replacement, return costs as well as shipping costs. The product must be sent to us, exclusively with the cooperating transport company.
Par. 2) Defective Product Return Procedure
In order to determine if the product is defective you should send us by email to [email protected] photos of the product, showing the problem in as much detail as possible, in order to be checked by the competent department of our company. If you send us the product without following the above procedure, you will be fully charged all the costs of transporting the product in addition to those that arise and our company reserves the right to refuse to receive it. The terms of return remain the same as those mentioned above.

Article 9. Order Cancellation

Par. 1) Possibility of Order Cancellation
It is possible to cancel your order in the following cases:
[1]. Before sending the product: - The cancellation is possible by sending an e-mail to the email address [email protected] or by phone at (+30) 2651 070712 daily, Monday - Saturday: 09:00 - 16:00.
[2]. In case the cancellation is made after the sending of your order or you refuse to receive it, you will be charged with € 3.00, an amount that concerns the transport costs.
Article 9.1. Exercise of the Right of Withdrawal
Par. 1) Consumer Withdrawal
The consumer has a period of 14 calendar days to withdraw from the remote contract or the contract outside the store without stating the reasons and without any charge other than those provided herein.
Par. 2) Company Information for the Withdrawal
Before the withdrawal period expires, the consumer informs the supplier of his decision to withdraw from the contract. Within the above deadline he must inform the company (tesoro4you.com based in Ioannina and address 6-8 Grigoriou Sakka, Ioannina 45332 of his decision to withdraw from the contract, by sending a clear statement of withdrawal. the consumer must fill in and submit electronically the refund form posted at tesoro4you.com/return-form, including all the necessary information about the bank account, (account number, IBAN of the same account, name of beneficiary , and name of the Bank) in case the consumer declares a refund by deposit in a bank account The supplier notifies the consumer without delay confirmation of receipt of this withdrawal.
Par. 3) Disclaimer of Withdrawal Responsibilities
The consumer shall bear the burden of proving that he has exercised his right of withdrawal under this Article.
Article 9.2. Obligations of the Supplier in Case of Withdrawal
Par. 1) Obligations of the Supplier
The Supplier shall reimburse any payment received from the Consumer, including, where applicable, the delivery costs, without undue delay and in any case within 14 calendar days from the date on which it was informed of the Consumer's decision to withdraw from the Contract. The supplier shall make the refund provided for in the first subparagraph using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer is not charged the costs of the refund. of money.
Par. 2) Exceptions
By way of derogation from paragraph 1, the supplier shall not be required to reimburse additional delivery costs if the consumer has expressly chosen a method of delivery other than the cheaper standard delivery method offered by the supplier.
Par. 3) Cases of Price Withholding
The supplier can withhold the refund until he receives the goods back or until the consumer provides proof that he has sent the goods back, whichever comes first.
Article 9.3. Obligations of the Consumer in Case of Withdrawal
Par. 1) Consumer Obligations
The consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and definitely within 14 calendar days from the day on which he announced to the supplier his decision to withdraw from the contract in accordance with article 9.1, par. 1. The deadline is observed if the consumer sends back the goods before the expiration of the deadline of 14 calendar days.
Par. 2) Cases of Depreciation of Goods
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary to determine the nature, characteristics and function of the goods. Essentially the following should apply:
[1]. Do not have any damage and their packaging should be the ones that normally accompany the product
[2]. To be in excellent condition with their factory packaging (box or jelly, cards and distinctive labels, etc.)
[3]. Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
Article 9.4. Exceptions to the right of withdrawal
The right of withdrawal provided for in Articles 9.1. to 9.3. for distance and out-of-store contracts, does not apply in the following cases:
[1]. the supply of sealed goods which are not suitable for return, for health reasons or for hygiene reasons and which have been unsealed after delivery, such as underwear, swimwear, socks and the like.
[2]. For seasonal items, such as Christmas, Carnival, Easter, Summer / beach items and school supplies, change is not possible after these time periods.

Article 10. Personal Data - Cookies

Par. 1) Personal Data
The term "personal data", as used in this Policy, refers to information of individuals, such as name, postal address, email address, contact telephone, etc., which may be used to identify a customer or visitor. of the website (site), hereinafter "Personal Data or Data".
Par. 2) Processing of Personal Data
The term "processing" covers a wide range of operations performed on personal data, either manually or by automated means. It includes the collection, registration, organization, structure, storage, adaptation or modification, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction of personal data.
Par. 3) Harmonization of the Store with the Regulation
In order to process your orders you may be asked to provide your personal information (name, surname, profession, order destination, e-mail, etc.) each time you visit tesoro4you.com. However, you should be aware that the personal data you declare on the tesoro4you.com page of the company Katsoulidis Kalliopi, are used exclusively to improve our services, to better communicate with you and to ensure the smooth operation of the respective service and in no case are not used by any third party (except in cases provided by law). The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH) and is fully harmonized with the new General Regulation of Personal Data Protection (GDPR) , which came into force on May 25, 2018. The tesoro4you.com page has been fully adapted to the GDPR framework. As you browse tesoro4you.com, we use automated procedures to deliver advertising content based on your interests and needs. Below we list in detail these procedures, which concern anonymous data collected for advertising purposes.
Article 10.1. Google Analytics
This is a code that is installed on the site and helps us to see all the activity of users within the page tesoro4you.com from their introduction to the site until the completion of an order.
Article 10.2. Remarketing
Par. 1) Affiliate
This is code that is installed on the site and helps us to present to users specific advertising material, depending on the behavior they have within the site.
Par. 2) Google Adwords interface with website
This is the code installed on the site that creates the link between the website and the Google Adwords advertising platform. This code is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.
Par. 3) Facebook
This is code installed on the site, which is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.
Par. 4) Newsletters
This website provides the user with the opportunity to subscribe to the mailing lists for the receipt of the Newsletters of our company. The user reserves the right at any time to delete from the respective lists. If you wish to receive updates, acceptance of the terms is mandatory.
Par. 5) Skroutz Analytics
Our company, in order to be able to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are published on Skroutz.gr, while the data obtained through this service are covered by the privacy policy of Skroutz.gr, which can be found at https://www.skroutz.gr/privacy.
Par. 6) Collaborating Websites and Online Department Stores (eMall)
Tesoro4you.com collaborates with other websites and product search and promotion engines through which they either route the visitor to the tesoro4you.com online store to display products and complete an order, or through the collaborating platform to place an order. On these sites and when registering on the site in order to use the services, some personal data such as name, contact details, etc. are stored in the system. This data is used only for the more efficient use of the services and the electronic sending of information from the Electronic Market of Products (directmarket), as long as the user has stated it in his preferences. For the effective service of these customers this data is processed by the cooperating reseller (tesoro4you.com) and is governed by the general laws and conditions regarding data protection. The Electronic Product Market (directmarket) is committed to the safe preservation of these data and their non-utilization for purposes other than those served by the services offered.
Par. 7) Rights to access your personal data
[1]. You have the right to request free access to personal data and to receive a copy in an accessible format
[2]. You have the right to oppose. You also have the right to object at any time to receiving direct marketing material
[3]. You have the right to correct your data at any time
[4]. You have the right to delete / forget. The company has the right to refuse to delete data, if there is a legal obligation to maintain the data. When the processing of personal data concerning you is based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the prior consent of the
[5]. Immediate warning or notification to the Personal Data Protection Authority by Katsoulidis Kalliopi within 72 hours, when there are any occurrences of violation, theft, hacking of your data
[6]. Immediate notification of users by Katsoulidis Kalliopi for violation, if there is a significant risk of damage to you due to the violation
[7]. You can request that your personal data be transferred directly to another company whose services you would like to use, if this is technically possible. If the request is manifestly unfounded or excessive, in particular because of its repetitive nature, the controller may refuse to proceed with the request. In addition to your above rights, you are also entitled to file a complaint to the competent supervisory authority [Hellenic Data Protection Authority, 1-3 Kifissias Avenue, 115 23 Athens, tel. 210 6475600, e-mail [email protected]]
Article 10.3. Data Storage Time
The data provided by you will be kept / stored by us only for the period of time required for the fulfillment of the purpose for which you have communicated your data to us and in accordance with the applicable legal provisions. Specifically for the data that concern you and which we process for marketing purposes (subscription to the corporate newsletter), these are observed by obtaining the relevant consent, which is calculated by reading and accepting the Terms of Privacy Policy posted on the home page of our website and until you revoke it, for example by deleting from our lists, in the special field located in the newsletters. The tesoro4you.com page is not intended for children and you must be at least 16 years old to use our services. If you have any questions or have any suggestions or statements you wish to make regarding the above issues please contact us at [email protected] At any time, all users have the right to be informed and to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.
Article 10.4. Cookies information
"Cookies" are small files with information that a website stores on a user's computer, so that every time the user logs on to the website, the latter retrieves that information and offers the user related services.
Cookies can enhance the browsing experience by allowing sites to memorize your preferences or allowing you to avoid logging in whenever you visit specific sites. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).
If you do not want sites to store cookies on your computer, you can block them. You can also specify for which sites you want cookies to be blocked. Blocking cookies may prevent certain pages from being displayed properly, or you may receive a message from a site informing you that in order to display them properly, you must accept cookies.
At the page www. tesoro4you.com, we use cookies for the best possible operation of the website, your proper browsing, linking and moving to the pages as well as for the provision of advertising content based on your interests and needs. Cookies are also used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website. Below we list in detail the cookies we use.
Par. 1) Advertising cookies
They collect data that allows us to display ads according to the preferences and needs of visitors. These cookies also allow us to measure the performance of our advertising actions.
Par. 2) Targeting cookies
They allow our advertising companies to rank users according to their interests and to display relevant ads on third party websites. They work by identifying the browser and the device from which a user connects to the Internet.
Par. 3) Performance Cookies
They allow us to measure the traffic of our website, as well as the origin and type of device from which the user has visited our website, in order to improve its performance. The information collected by these cookies is cumulative and anonymous.
Par. 4) Absolutely Necessary Cookies
They are necessary for the operation of the site and can not be disabled. They are usually installed on your own, which is tantamount to requesting services such as setting your privacy preferences, logging in or filling out forms. There is the possibility of accepting or not accepting the above cookies (excluding the absolutely necessary cookies), in a message that appears during your browsing on the page tesoro4you.com. In case of non-acceptance, all the above cookies are disabled (excluding the absolutely necessary cookies).
Par 5) How can you delete cookies
You can delete cookies and disable their use. Select the browser you are using and follow the instructions of its provider.

Article 11. Code of Ethics

The operation of the store is governed by the use of the current Code of Ethics. More information, you can see here.

Article 12. Data Subject Request Form

According to the Legal Framework for Data Protection you have the right to know which of your personal data we hold and process as well as the right to request a correction of your data. Under the conditions set by law, you also have the right to request deletion, restriction of processing and to oppose automated processing. You can exercise these rights upon written request in any form. However, in order to make it easier for you to submit a complete request, which will allow us to respond in a timely manner, we advise you to use this form. Our response will be to you or any third party you may authorize to act on your behalf. You will need to provide us with proof of your identity. We will process your request within 30 calendar days of receiving the fully completed form and proof of your identity.

Proof of identity: You need to provide us with proof of identity in order to be able to disclose personal information to you. Your proof of identity should include a copy of an identification document, e.g. personal identity card, passport, residence permit and a document certifying your address, e.g. recent utility bill. If you make the request on behalf of the data subject, you will need to provide us with proof of identity of the data subject and proof of the right to act on his or her behalf.

Management fee: Information and copies of personal data subject to processing are provided free of charge. If the data subject requests additional copies of his / her personal data to be processed or if the data subject 's request is unsubstantiated or excessive, especially due to its repetitive nature, the Company reserves the right to refuse to act upon the request or to request a reasonable management fee, which will be determined on a case-by-case basis.

Please do not use this form to obtain general information or make any other requests.

To download the form click here.

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