Frequent Questions

Shopping information during the coronavirus epidemic.

The way we work is in accordance with the instructions of the World Health Organization and the competent authorities, meticulously observing all measures of prevention and protection against coronavirus.

Our warehouse remains open. Any delay will have to do with the specific condition of COVID-19 coronavirus disease, and the difficulty of shipping to deliver at the agreed times.

The communication department is always at your disposal to inform you about anything you need as well as the progress of your order.

Website navigation and orders.

You can keep your favorite products on the wishlist, so you can find them easily and regardless of when and if you intend to get them. The wishlist is displayed to online users, on all product pages labeled "Favorites" and in the shopping cart.

You can order the products you want in 2 simple ways!

  1. By placing an online order 24 hours a day at www.tesoro4you.com
  2. By phone order at 6944462292 and 6951065508

Monday to Friday from 09:00 to 21:00 and Saturday from 09:00 to 20:00

By registering your purchase online you can choose:

1.Delivery to address throughout Greece.

All deliveries are made with the company General Post Office SA, the day after receipt and at cost 3,5 euros up to 2 kilos of weight, while the cost of cash on delivery is 1,5 euro.

Για αποστολή προς νησιωτικούς  προορισμούς του δικτύου της Γενικής Ταχυδρομικής ΑΕΕ, με παράδοση εντός 2 εργάσιμων ημερών, η χρέωση διαμορφώνεται στα 3,80 ευρώ μέχρι τα 2 kilos of weight. For every extra kilo, the charge is 1,5 euro.

2. Shipments to the international network

Shipments to international destinations are charged according to the respective price list of the General Post SA.

3.Receipt from our showroom by appointment or from our physical store.

With the booking & collection service you have the opportunity to pick up your order from the showroom in Glyfada (Daskaroli 67, Glyfada, 16675), after contacting us and making an appointment!

In addition, you can choose to pick up your order from our Tesoro store in Ioannina (6-8 Grigoriou Sakka, Ioannina, 45332).

Contact telephones: 6944462292 and at 6951065508

  • INSIDE THE CITY

For delivery with delivery the next working day, the charge is set to 3,5€ up to 2 kilos of weight. For every extra kilo, the charge is 1,00€.

  • TO NETWORK

For shipment to land destinations of the network of the General Post Office GNI, with delivery the next working day, the charge is formed in 3,5€ up to 2 kilos of weight. For every extra kilo, the charge is 1,00€. (For some shipments city - delivery city the time can be extended to 2 working days).

For shipment to island destinations of the network of the General Post Office GNI, with delivery within 2 working days, the charge is set at 3,80€ up to 2 kilos of weight. For every extra kilo, the charge is 1,5€.

For areas outside the city limits of the General Post GNI network (inaccessible areas) with delivery within 1-3 working days, the charge is set at 7,50€ up to 2 kilos of weight. For every extra kilo, the charge is 1,50€.

Cash on delivery
Pay for your order upon delivery to your place by cash on delivery!
The charges are 1.5 euros.
* Attention: For purchases over 500 € there is no possibility of payment by cash on delivery.

Credit Card
All American Express, Master Card, Visa and Viva Wallet credit cards are accepted at www.tesoro4you.com.

The online store supports secure credit card payments through an interface with the Viva Payments service.

Through VIVA Payments you can use any kind of debit and credit card, without the need to create additional accounts and with direct payments, through a simple redirect, in the 100% secure and easy-to-use environment of VIVA Payments. In addition, by using VIVA Payments as a payment method, you benefit twice as much from the very low costs / commissions of the service, but also from the immediate and even faster shipping of your order.

Viva Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and confidentiality that govern banking apply equally to Viva Payments. Viva Services is certified PCI Data Security Standard (PCI DSS), and implements the required security policy which is evaluated by continuous audits by a certified auditor. The EV SSL-128bit encryption protocol is used to ensure the confidentiality of data transfer. The system has been implemented in collaboration with Thawte, a company that specializes in transaction security. Access to Viva Payments systems is controlled by state-of-the-art firewalls and malware detection systems (Intrusion Detection and Denial of Service Protection Systems).

Debit Card
At www.tesoro4you.com you can also pay with your debit card.
The online store supports secure credit card payments through an interface with the Viva Payments service.

Through VIVA Payments you can use any kind of debit and credit card, without the need to create additional accounts and with direct payments, through a simple redirect, in the 100% secure and easy-to-use environment of VIVA Payments. In addition, by using VIVA Payments as a payment method, you benefit twice as much from the very low costs / commissions of the service, but also from the immediate and even faster shipping of your order.

Viva Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and confidentiality that govern banking apply equally to Viva Payments. Viva Services is certified PCI Data Security Standard (PCI DSS), and implements the required security policy which is evaluated by continuous audits by a certified auditor. The EV SSL-128bit encryption protocol is used to ensure the confidentiality of data transfer. The system has been implemented in collaboration with Thawte, a company that specializes in transaction security. Access to Viva Payments systems is controlled by state-of-the-art firewalls and malware detection systems (Intrusion Detection and Denial of Service Protection Systems).

Bank account deposit
The deposit or transfer through the e-banking service of the exact amount, is done in one of the available bank accounts and with a reason for deposit always the number of your order (XXXXXXXXX) so that it can be processed immediately.
If you make the deposit / transfer of the amount, you need to send us the copy of the bank order by e-mail to [email protected] and title "Deposit for payment of my order with number XXXXXXXXX"
The accounts are as follows:
ALPHA BANK: GR7401404000400002002010190
EUROBANK: GR2602602450000620201092070

Upon successful completion of your order you will receive a confirmation email with your purchase summary as well as the order code.
In case you do not receive the confirmation email, most likely:

• you have not completed your order
• you have entered an incorrect email
• our email has been transferred to your spam

For any of the above, you can contact us at [email protected].

Of course you can change / modify or cancel your order, in the following very simple ways:

1. By phone at 6944462292 and at 6951065508
Monday to Friday from 09:00 to 21:00 and Saturday from 09:00 to 20:00

2. Via email to [email protected]

You can change your shipping information in two ways:

1. By phone at 6944462292 and at 6951065508
Monday to Friday from 09:00 to 21:00 and Saturday from 09:00 to 20:00

2. Via email to [email protected]

- How do I return products?
You have the right to return products in case you regret your purchase or just want to change product, within 14 days. Prerequisite for the product to be in its sealed commercial package and to be accompanied by proof of purchase.
Very important!
We do not offer refunds and we do not accept changes to earrings for purely health reasons. Please keep this parameter in mind.
You can return the product in the following two ways:
1. Delivering it / s in its original condition and packaging either in our showroom in Glyfada or in our Tesoro store in Ioannina.
2. Sending it / s at your own expense, in its original condition and packaging, to our showroom in Glyfada or to our Tesoro store in Ioannina.

The Tesoro team is by your side for whatever you need.

Contact us daily in 3 different ways:

1. Filling in your details and request in the contact form you can find here.
2. Calling us at 6944462292 and 6951065508, from Monday to Friday 9am - 9pm and Saturday 9am - 8pm.
3. Sending us an email at [email protected]

If you are a Facebook user, you can be served immediately, for any question you have, for our orders, products or services, through our page Tesoro.
If you want to use Instagram, you can find us on our page here.

Scroll to Top