Αλλαγές - Επιστροφές Προϊόντων
Article 7. Changes - Returns of Products
Par. 1) Change of Products
You have the right to return the product you received within 14 calendar days and request that it be replaced with another size or another product. We emphasize that the date of shipment of the returned product is considered to be the one indicated by the cooperating transport company on the receipt, to check the deadline.
The charge for the change concerns the first change of products and is charged to the customer and the cost is €5.00. In case of a second change, the costs of returning the product to us as well as the costs of resending the new one are borne exclusively by the customer.
For returns from abroad, the return costs are borne by the person making the return.
In any case, the returned products must be in the condition received by the customer. This means:
[1]. They must not be damaged and their packaging must be the one that normally accompanies the product
[2]. To be in excellent condition with their factory packaging (box or gelatin, tags and distinctive labels, etc.)
[3]. Be accompanied by all the documents with which the product was delivered (e.g. Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for a replacement after contacting our customer service department first. Otherwise we reserve the right not to accept the return.
Par. 2) Change / Return Procedure
The exchange / return process is simple and is always done after contacting us by phone at (+30) 2651 070712.
The exchange process is as follows: After contacting the customer service department, you send us the product to be exchanged, packaged with General Post without any transport costs. As soon as we receive the product, we check if it meets the above conditions. If it meets them, we send you the new product. The cost of shipping the new product (only applies to the first change in each order) is borne by the customer. If you want us to send it to you with your own partnered carrier, you should know that our company does not assume the costs of transporting the parcel, nor does it bear any responsibility for any longer delivery time than the partnered courier company's estimate.
Par. 3) Change Policy
It is clarified that the changes are always made to the original purchase price of the product with any extra charges that arise as stated above. In the event of a change, if you do not find a product of equal or greater value than the product you want to return, you are entitled to a discount coupon, with a value equal to the resulting difference.
Article 8. Return of Defective Products
Par. 1) Identification of Liabilities
In cases where tesoro4you.com has proven to be at fault and sold products of poor and/or defective quality or due to an error in order receipt, pricing, shipping, damaged in transit, poorly packaged, etc. then tesoro4you.com fully assumes the responsibility of the replacement, the return cost as well as the reshipment costs. The product must be sent to us, exclusively with the partner transport company.
Par. 2) Defective Product Return Procedure
In order to determine if the product is defective, you should email us at info@tesoro4you.com photos of the product, showing the problem in as much detail as possible, so that it can be checked by the relevant department of our company. If you send us the product without complying with the above procedure, you bear all the costs of transporting the product in addition to those that arise, as well as our company reserves the right to refuse to receive it. The return conditions remain the same as those mentioned above.
Article 9. Cancellation of Order
Par. 1) Possibility of Order Cancellation
It is possible to cancel your order in the following cases:
[1]. Before sending the product: – Cancellation is possible by sending an e-mail to info@tesoro4you.com or by calling (+30) 2651 070712 daily, Monday – Saturday: 09:00 – 16:00.
[2]. In the event that the cancellation takes place after your order has been sent or you refuse to receive it, you will be charged €3.00, an amount related to transport costs.
Article 9.1. Exercise of Right of Withdrawal
Par. 1) Consumer Withdrawal
The consumer has a period of 14 calendar days to withdraw from the distance contract or the contract outside a commercial store without stating the reasons and without any charge beyond those described herein.
Par. 2) Company Information on Withdrawal
Before the expiry of the withdrawal period, the consumer informs the supplier of his decision to withdraw from the contract. Within the above deadline, he must inform the company, (tesoro4you.com with headquarters in Ioannina and address Grigoriou Sakka 6-8, Ioannina 45332) of his decision to withdraw from the contract, by sending a clear statement of withdrawal. To this end, the consumer must complete and submit electronically the refund form posted at tesoro4you.com/return-form, including all the necessary information about the bank account, (account number, IBAN of the same account, beneficiary name , and Bank name) in the event that the consumer declares a refund by deposit to a bank account. The supplier shall promptly notify the consumer of confirmation of receipt of this withdrawal.
Par. 3) Disclaimer of Withdrawal Responsibilities
The consumer bears the burden of proving that he has exercised the right of withdrawal pursuant to this article.
Article 9.2. Obligations of the Supplier in the Event of Withdrawal
Par. 1) Obligations of the Supplier
The supplier shall return any payment received from the consumer, including, where applicable, delivery costs, without undue delay and in any case within 14 calendar days from the day on which he was informed of the consumer's decision to withdraw from the contract. The supplier makes the refund provided for in the first paragraph using the same means of payment as those the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and on the condition that the consumer is not burdened with costs resulting from the return of money.
Par. 2) Exceptions
By way of derogation from paragraph 1, the supplier is not required to refund additional delivery costs if the consumer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the supplier.
Par. 3) Cases of Withholding Price
The supplier may withhold the refund until he receives the goods back or until the consumer provides evidence that he has sent the goods back, whichever occurs first.
Article 9.3. Obligations of the Consumer in Case of Withdrawal
Par. 1) Obligations of the Consumer
The consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and in any case within 14 calendar days from the day on which he notified the supplier of his decision to withdraw from the contract in accordance with article 9.1, par. 1. The deadline is met if the consumer sends back the goods before the expiration of the 14 calendar day period.
Par. 2) Cases of Decrease in Value of Goods
The consumer is responsible for any reduction in the value of the goods only as a result of the handling of the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. Essentially, the following should apply:
[1]. They must not be damaged and their packaging must be the one that normally accompanies the product
[2]. To be in excellent condition with their factory packaging (box or gelatin, tags and distinctive labels, etc.).
[3]. Be accompanied by all the documents with which the product was delivered (e.g. Retail Receipt, Invoice, etc.).
Article 9.4. Exceptions to the right of withdrawal
The right of withdrawal provided for in articles 9.1. until 9.3. for distance and off-premise contracts, it does not apply in the following cases:
[1]. the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons and which have been unsealed after delivery, such as underwear, swimwear, socks and other similar items.
[2]. For seasonal items, such as Christmas, Halloween, Easter, Summer / beach items and school items, the possibility of change after the specific time periods does not apply.